June Gavin had purchased on loaf of sourdough bread from a local Marks and Spencer store. The retired primary school teacher returned home hoping to enjoy a slice of bread and butter.

As she took a bite, June noticed a sudden sharp, scratching pain digging into her mouth.

June told Daily Record, "When I started to eat the bread I felt something sharp and I immediately spat it out to see this piece of plastic. I still got a cut to my gum but If I had swallowed it, it could have damaged my throat. I'm lucky that didn't happen.”

Immediately, June complained and took the loaf of bread, offending piece of plastic and all the packaging back to the Silverburn store.

It took a four weeks for marks and spencer to get back in touch with her. June comments, “I asked M&S for an update and they said there had been an investigation and after inspection of the factory and the machines, they could not find anything that was broken or cause there to be a piece of plastic in the bread.

"And, plastic bottles were not allowed inside the factory for health and safety reasons. There was no apology."

When June asked for a copy of the report, M&S said that as the report contained “business confidentiality data” they could not release it.

Inadequate responses has left June “angered” at the whole situation, she said “"They have never apologised to me. Customer Action gave me a letter I could send, but they told me they didn't take part in arbitration groups. I've looked into taking civil action but it seems expensive and time consuming. I think it's the principle of them not apologising that has angered me and they haven't even given me any of the compensation.”

A mere £7 of compensation was offered to June. This was increased to a £15 e-voucher when she further complained, but the retailer has not issued anything to date.

A M&S spokesperson said to Daily Record, "Our customer service team have been in contact with Mrs Gavin and explained our findings. We take customer concerns very seriously and can assure this has been investigated in full."

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